Recognizing the dimensions of human resource development and providing logical solutions for their empowerment and development, considering the requirements of the new public services approach, is one of the most important tasks of the managers of governmental organizat
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Recognizing the dimensions of human resource development and providing logical solutions for their empowerment and development, considering the requirements of the new public services approach, is one of the most important tasks of the managers of governmental organizations. The purpose of this study is to design a human resources development model in governmental agencies with a new public services approach. The statistical population of this research is qualitative research including heads of departments and senior experts of the headquarters of the Ministry of Energy in Tehran, in addition to, professors and experts in human resource management at universities. The sample needed for structured interviews to theoretical saturation and through targeted trial sampling was compiled. A total of 16 data were collected. In order to analyze the qualitative data, the grounded theory was used. Out of 267 subcategories extracted from verbal propositions, 43 categories were considered, which formed the paradigmic model of human resource development with the new public services approach. In this way, 20 subcategories, 4 categories of causal conditions, 30 subcategories, 5 categories of field conditions, 33 subcategories, 8 interfering factors, 24 subcategories, 4 categories of phenomena, 102 subcategories, 17 categories The core of the strategies, and 58 subcategories, comprised four core categories of HR outcomes with the new public services approach. It was found that the development of human resources with a new public service approach consists of four key components of human resource participation in organizational decision-making, the development of human resource competencies, human resource training, and human resource empowerment.
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